Friday, November 27, 2020
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Customer Appreciation
*** "[mTrax] will really help me as the band is always changing the set list to fit the venue. I usually try to get the list the week before we play so I ..."

*** "Very nice work. I love using this tool. Just learned the first half of Bella’s Lullaby last night using it, after trying to just play along with a ..."

*** "I've tried all the products out there for slowing down music, including the Tascam hardware-oriented products.  Not only is your product the ..."

*** "Thanks for a great product! mTrax allowed me to change the key of an instrumental accompaniment track to fit the vocal range of a singer. I lowered ..."

*** "I love the features of your product, bloody marvelous to be able to define sections and to save all the various settings per section!"

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Feature Poll
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Instrument Poll
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Thread: General / Please help! Please. Password recovery isn't working for me

Please help! Please. Password recovery isn't working for me

I recently bought a new computer. I installed my paid version of mTrax (I have my license keys) normally, activated & registered normally and began using the program. About 5 days later the program it asked me to re-register. At first, my login credentials were being denied, so I used the forgot password link then entered the credentials that were emailed to me, but those were denied.

Now, several weeks later I am trying again. I have emailed support@terrasofta.com many times and have not received a response, so I thought I would try to recover password again. Now it says it does not recognize either of my emails, but when I tried to create a new account (so I could post this message) it said an account with my email already existed... (the one it earlier said it did not recognize)

I really enjoy using your product, but the lack of response to this issue (one that could be easily resolved) is running the risk of turning me into an unsatisfied customer. 


Please advise on how to proceed. I would love to get back to using your terrific software.





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