Friday, November 27, 2020
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Customer Appreciation
*** "I made so much progress! Thank you so much!

*** "I am very happy with mTrax. I have been playing guitar (by ear) for over 40 years. I learned on my own by playing 45s and 33s over and over. I always ..."

*** "I can't tell you enough how wonderful your product is! I have used it the last week, and I am making great progress with songs I am practicing. ..."

*** "Thanks for your fast support, and again kudos on developing an awesome product."

*** "I really do love the software features !!"

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Feature Poll
What Is Your Favorite mTrax Feature? [Hover options for more detail]

Instrument Poll
What is your favorite musical Instrument?

Thread: mTrax Questions, Requests and Suggestions / Terrasofta - MTRAX what is going on??????

Terrasofta - MTRAX what is going on??????

I loved Mtrax, after a reinstall onto a new PC I tried to revalidate my license key but it repeatedly fails (and its been like that for the last 6 months!!)

No response from the support emails I've sent repeatedly over the last 6 months as well.

Weirdly it appears you might still be able to purchase Mtrax, and the web site is basically being updated from a date perspective and the emails to support appear to be still delivered. However forum entries over the last 6 months appear to show the site might have been hacked judging by their spurious content?

>TerraSofta is serious about providing the best Customer Service on the Net


Hmm,   anyone still monitoring this forum?   Anyone got a clue about whats going on?  Do I just give up and put my lost investment down to a poor decision?

If anyone has a clue, I'd appreciate an update.

Re: Terrasofta - MTRAX what is going on??????

Hey Charles,

please send me an email at




Re: Terrasofta - MTRAX what is going on??????

well fair play to Terrasofta, after my desperate post on the forum because my calls to support went unanswered they got straight back to me in less than a day and sorted out my issue. Three issues it seems, perhaps my support emails got lost in their spam folder, secondly in part I misunderstood the registration process, thirdly there might be an issue in the download version with a user.config file corruption that causes a crash on start up. 


Anyhow, bottom line, really pleased to get Mtrax back up and running after an absence of several months. Still one of the best slow down tools around!